Frequently asked questions

Choose your item, select your size and click « Add to cart ». From your cart, click « Checkout » and follow the steps: address, delivery method, payment.

A confirmation email is sent as soon as your order is placed.

Yes. You can check out as a guest, without an account.

Creating an account lets you track your orders, save your addresses and join the FRNCH Club: create my account.

As soon as your order ships, you'll receive an email with your tracking number and link.

If you have an account, you'll also find all your orders in My account.

A confirmed order can't be modified, but it can be cancelled as long as it hasn't been prepared yet: write to us as soon as possible with your order number, then place a new order.

Once preparation has started, the parcel will be shipped: you can simply return it.

Check your spam folder. If it isn't there, contact us and we'll make sure your order has been registered.

Some pieces come back, others are made in limited editions. For any question about a restock, write to us.

Don't miss our new arrivals.

We're sorry about that. Contact us as soon as possible with your order number, the item reference and a photo.

Once checked, we'll send you a prepaid return label; the refund (including shipping costs if the mistake is ours) is issued as soon as we receive the item.

Part of the collection is available in store; stock differs from the website. Please contact the store before visiting: where to find FRNCH.

In France:

Orders are prepared and handed to the carrier within 48 hours (excluding weekends and public holidays). Delivery times: 3 to 5 business days by pickup point and Colissimo, 48 hours after shipping by Chronopost express.

Details and other countries: shipping policy.

Yes, delivery is free on orders over €120 in France and Belgium.

Yes, we ship across Europe and to many other countries. Costs and delivery times are shown at checkout based on your address. See our shipping policy.

No. Within the European Union, there are no extra fees. Outside the EU (including the United Kingdom), import taxes and duties are calculated and included at checkout: nothing will be charged on delivery.

First check the tracking link sent by email (and your spam folder). If the parcel shows as delivered but you can't find it, or has been stuck for several days, contact us with your order number: we'll open an investigation with the carrier.

Don't worry: once it's back in our warehouse, we can ship it again. Write to us with the delivery address you'd like, or ask for a refund.

You have 30 days from delivery to return an item.

1. Go to our returns portal.
2. Enter your order number (including the #) and your email, then select the items.
3. Drop off the parcel with the label provided.

Items must be new, unworn, unwashed, in their original packaging with the tag still attached; include your invoice (available in My account). Free gifts must also be returned. Full conditions: refund policy.

Yes, if you choose a refund as a gift card: the return is free and we add an extra 10% to your card.

For a refund to your original payment method, a return fee is deducted: €3 in France, €5 in Europe, €10 for the rest of the world.

Once your return has been received and checked, the refund is issued within 14 days at the latest, to the payment method used. See our refund policy.

To make sure you get the piece before it sells out, we recommend returning your item and placing a new order.

Tip: choose a gift card refund — the return is free and you get an extra 10%.

Yes, items bought on sale or on promotion follow the same return conditions: 30 days, same conditions.

In-store purchases are returned or exchanged in store, with the receipt. Find a store.

Bank card (CB, Visa, MasterCard, American Express), PayPal, Apple Pay, Bancontact, iDeal, Klarna and the FRNCH gift card.

Yes, with Klarna: choose Klarna at checkout to pay in 3 installments.

Yes. Your payment is secured by Shopify Payments: we never have access to your card details.

Check your card number, expiry date and security code, then try again with another payment method (PayPal, for example) or another browser. If it's still declined, contact your bank or write to us.

Enter your code in the « Discount code or gift card » field at checkout, then click « Apply ».

Your invoice is sent by email with your order confirmation. If you can't find it, write to us with your order number.

Check our size guide and the fit details on each product page (model's height, size worn).

Not sure? Write to us, we'll be happy to help.

Follow the instructions on the garment's care label; the composition is also listed on each product page. For delicate fabrics (silk, wool), hand washing or dry cleaning is best.

Click Login, then enter your name, email and a password. It's free and quick.

On the Login page, click « Forgot your password? »: you'll receive an email to reset it.

Log in to My account: you can update your addresses and view your order history.

The FRNCH loyalty programme: earn rewards with every order. Find out more about the FRNCH Club.

Write to us through the contact form: our customer service team will confirm the deletion with you.

Click « Unsubscribe » at the bottom of any newsletter. Your data: privacy policy.

Choose the amount of the FRNCH gift card: it's sent by email, ready to give.

Enter the card code, received by email, in the « Discount code or gift card » field at checkout. If your order total is lower, the remaining balance stays available for your next purchase.

Addresses, opening hours and phone numbers: our stores.

By email through our contact form, Monday to Friday. We reply within 48 hours.