Refund policy

RETURNS

You have a 15-day period to initiate your return request and an additional 15 days to drop off the package at a Pick up point.

For sanitary reasons, masks, jewellery and scrunchies cannot be returned nor exchanged.

STEP 1 - Return conditions

- The product must be new : it must not be worn or washed
- The product must be returned in its original packaging and with its label
- Your order invoice must be attached to the package

 

Your product has a defect ?

We always pay the greatest attention to the quality of our products.

However, if despite the quality controls carried out before each shipment a defect is to be reported, please contact our Customer Service to report the problem. Do not hesitate to attach to your message a photo of the defect. Our Customer Service will get back to you as soon as possible to inform you of the return procedure.

You did not receive the right item ?

In spite of the utmost care we take in preparing orders, it may exceptionally happen that an error has slipped into your package. Please contact our Customer Service, specifying the product concerned (the product originally ordered) and the one you received instead (reference is on the product label). Our Customer Service will get back to you as soon as possible to inform you of the return procedure.

STEP 2 - Prepare and return your return 

1. Log into the return interface with your order number (e.g. 80025) and the email address used to place this order.

2. Select the items you wish to return and reason for returning.

3. Select your return method.

4. Click on the button to download your return label.

5. Pack up the items you wish to return and include the delivery paperwork and/or your invoice in the package, as this will make identifying and processing your order quicker and easier.

6. Print your return label, attach it to your sealed box and drop off your package at the closest post office.

  

STEP 3 - Refund

Refunds will be processed within 14 days from receipt of your returned item(s), and will be credited to the original payment method used to place the order. You will receive an e-mail confirming the receipt of your item(s) and their corresponding refund.

How can I exchange my items?

If you reside in France or Belgium, you can opt for an exchange for items of different sizes and items of the same price from the catalog. Simply follow our return procedure and select the exchange option.

If you live in another country, exchanges are not available. If you wish to receive a different size or color, just follow the standard return procedure to be refunded, then place a new order!