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All your purchases on www.frnch.fr are secured.

You can pay with your credit card. Your bank details are encrypted and are erased automaticly after the payment. You can make your purchases on our website securely.

HOW TO PAY FOR MY PURCHASES WITHOUT RISKS ?

With a credit card (CB, VISA, MASTERCARD) :

·       By clicking on the credit card of your choice, you will be redirected on the secured platform payment Payplug that integrates the SSL standards of security.

·       At the payment step, you will have to provide your credit card number, the validity date and the cryptogram (3 digits at the back of the card).

·       You bank can ask you to verify your identity by 3D Secure system

·       These confidential data are automatically encrypted (SSL protocol) and transferred to be verified to prevent from abuse and fraud.

·       Transaction is charged from your account the day your order is shipped.

WHAT IS 3D SECURE ?

As part of anti-fraud measures, FRNCH uses 3D Secure payment for all its transactions. 3D Secure is a system pf payment by authentication allowing to reinforce the security of your online purchases. At the time of payment, your bank will verify the identity of the card holder before validating the transaction.

This service is offered without any charge by your bank for all the payments placed with Carte Bleue, Visa and Mastercard.

AUTHENTICATION PROCEDURE

1.       Validate your basket and provide banking details

2.       Your bank will verify the user’s identity or card holder’s

After the banking details checking, you will be redirected on your bank’s website
3D Secure window will open, authentication process to follow depends on each bank organism. It can be asked to :

- provide your date of birth

- provide a code received by SMS

- answer a personal question

When placing your order, please be sure to be able to receive the 3DS authentication SMS (operator restriction, order from abroad, network coverage, …).

3.       Complete and validate your order. After confirmation of your bank, the payment is validate and your transaction will be finalized. You will receive a confirmation of order by email and your account will be debited of the total amount the day of expedition.

In case authentication fails 3 times in a row, your transaction will be cancelled. After 3 canceled transactions, your credit card will be blocked. In this case, please contact your bank.

For any questions relative to the 3D Secure (acquisition, loss, modification, …) and about the authentication procedure, please contact your bank.

FRNCH does not require your banking details by email. Entering your banking details is only possible on the payment page.