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Free shipping above 100€ in Metropolitan for purchase over 100 € in continental France, Belgium, Luxembourg, Germany and Holland.

Standard shipping offered for purchase over 250 € in Austria, Cyprus, Denmark, Estonia, Hungary, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden, and Switzerland. 

Shipping 

Items sold on www.frnch.fr are available upon delivery for the following destinations : continental France, Corsica, Monaco, Germany, Austria, Belgium, Cyprus, Denmark, Spain, Estonia, Latvia, Lithuania, Iceland, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Norway, Holand, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland and DOM (La Réunion, Martinique, Guadeloupe).

As soon as your package is handled by the carrier, you will be able to check the status of the expedition with the tracking number communicated in the confirmation email, through the carrier website or from your FRNCH account. 

TO FRANCE

For orders to France, packages are prepared within 48 working hours. In case of peak activity, this period may be extended to 10 days. You will be informed by email the order progress and its expedition. Standard delivery and pick up point delivery offered for purchase over 100€ in continental France.

Express Delivery offered for purchase over 150€ in continental France

Different shipping methods are available : 

Shipping method

PICK UP POINT

STANDARD

 

EXPRESS                                            

Carrier

Mondial Relay

Colissimo

DHL

Shipping charges

5.95€

6.95€

12,50€

Return costs

Free in case of lack of conformity OR at customer charge in case of retractation or if the return is incomplete

Delivery Time
(indicative)

3 to 5 working days

2 to 3 working days

24h to 48h working hours

Important note

A pick up point must be selected before the validation of your order

Shipping to continental France, Corsa and Monaco. 

Shipping from Monday to Friday between 8 a.m. and 7 p.m.

Shipping to continental France, Corsa and Monaco.

TO EUROPE

For orders to deliver to European countries, packages are prepared within 48 working hours. During peak activities, this period may be extended to 10 days. You will be informed by email the order progress and its expedition. For non-european countries, additional taxes can be applied at customs and are at customer's charge. More information in TOS page. 

Pick up point delivery is offered for any purchase over 100€ to Belgium, Luxembourg and Spain.

Standard shipping is offered for any purchase over 100€ to Belgium, Luxembourg and Spain.

Standard shipping is offered for any purchase over 250€ to Austria, Cyprus, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden and Switzerland. 

Express delivery offered for any purchase over 250€ to Belgium, Luxembourg, Spain, Germany, Holand, United Kingdom, Greece, Ireland and Italy. 

Different shipping methods are available : 

Shipping method 

PICK UP POINT

STANDARD

EXPRESS

Carrier

Mondial Relay

Colissimo

DHL

Countries concerned

Belgium, 
Spain, Luxembourg

Germany, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Norway, Holand, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden and Switzerland

Germany, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Holand, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden and Switzerland

Shipping charges

From 5.95€

From 9.95€

From 12.50€

Return costs

Free in case of lack of conformity OR At customer charge in case of retractation or if the return is incomplete

Delivery Time
(indicative)

3 to 5 working days

2 to 3 working days

24h to 48h working hours

Remarques

Le choix de votre point-relais le plus proche de chez vous se fait au moment de valider votre commande

Des frais supplémentaires peuvent s’appliquer pour certaines zones soumises à des frais de douane ou dans des zones présentant des contraintes d’accès (îles, montagnes)

Le montant exact des frais d’expédition vous sera communiqué avant la finalisation de votre commande.

POUR LES DOM (LA REUNION, MARTINIQUE ET GUADELOUPE)

Pour les commandes à livrer dans les départements d’Outre-Mer (la Réunion, Martinique et Guadeloupe), les colis sont préparés sous 48 heures ouvrées. En cas de pic d’activité, ce délai peut être prolongé jusqu'à 10 jours. Vous serez informé par email de l’état d’avancement de la préparation de votre commande et de son expédition. Pour les pays non-européens, des taxes supplémentaires peuvent être appliquées à la douane et restent à votre charge. Plus d'infos dans nos CGV.

Livraison via Colissimo :

Mode de livraison

STANDARD

EXPRESS

Transporteur

Colissimo

DHL

Frais d’expédition

A partir de 18.50€

A partir de 25.00€

Frais de retour

A la charge du client

DELAI 
(indicatif)

A partir de 3 jours ouvrés

Important not

Customs duty may be applied in addition of shipping charges. The shipping charges are communicated to you when ending your order.

WHAT IS HAPPENING IF YOU ARE ABSENT AT THE TIME OF DELIVERY ? 

If you are absent, a delivery notification will be left with the instructions to pick your package up or to ask a new dilvery by SMS or email. If you are absent at the time of the second delivery, the package will be returned to us. You will be charged for additional shipping fees if you want a new delivery. 

CAN I CHANGE SOMETHING IN MY ORDER ? CANCEL IT ? 

Once your order is validated, no part can be changed. However, you may contact FRNCH customer service as soon as possible so that we can check the status of uour order. In exceptionnal case, if the order is not in progress, you may be able to modify the order. In the case, you have not been able to modify your order, you have the right to send the items back for a refund (within 14 days).